Services
Software services for operations-driven businesses
Start with the problem you are trying to fix. Each one maps to a single service, and the service page sets out the scope, how we deliver it and related work.
What are you trying to fix?
Pick the closest match. If more than one applies, start with the first and we will map the rest in the project discussion.
- “We need a custom business application.”Packaged tools do not fit, or the work is specific to this business.Custom Software Development
- “Our ERP or processes no longer fit how we work.”Teams work around the system of record with spreadsheets and side tools.ERP & Operational Systems
- “Approvals and reporting are still manual.”Requests are chased by message and reports are assembled by hand.Workflow Automation & Dashboards
- “Our systems do not talk to each other.”The same data is re-entered, and reports disagree between systems.Integration
- “We need ongoing support and improvements.”The system is live, and fixes, upgrades and changes need an owner.Application Support & Managed Services
- “We need more engineering capacity.”The roadmap is larger than the team that has to build it.Dedicated Engineering Teams
The six services
What each service covers, and where to read more.
Custom Software Development
Web and mobile applications, APIs and backend systems, built around how the operation works.
- Web and mobile applications
- APIs and backend engineering
- Modernisation of existing software
- Quality engineering
ERP & Operational Systems
Custom ERP and operational systems, or a ShopFloor360 or SiteLine pilot where a platform fits.
- Approvals and role-based workflows
- Inventory and material movement
- Reporting and MIS
- Platform or custom build
Workflow Automation & Dashboards
Digitised approvals and hand-offs, rule-based routing and escalation, and management dashboards.
- Approval workflows
- Routing rules and escalation
- Alerts on exceptions
- Dashboards and MIS
Integration
APIs and data pipelines that connect ERP, CRM, payment and in-house systems.
- ERP and CRM integration
- Payment and partner APIs
- Data consolidation
- Machine & shop-floor integration (supported pattern)
Application Support & Managed Services
Issue resolution, fixes, enhancements and upgrades after go-live, on an agreed support model.
- Issue resolution and fixes
- Enhancements and change requests
- Upgrades
- Scope, hours and response agreed per engagement
Dedicated Engineering Teams
Named engineers and squads who work in your tools and process, with a named delivery lead.
- Dedicated engineers
- Squads and team extension
- Project pods
- Transparent reporting
Supporting pages
- Digital EngineeringThe engineering practices behind Custom Software Development.
- Machine & Shop-Floor IntegrationPart of Integration, with maturity stated for each capability.
How delivery works
Every service follows the same delivery model, from discovery to support.
Not sure which service fits?
Describe the problem and how the operation runs today. We reply with the service, platform or team model we think fits, and the questions we need answered first.